Holder Plates Left & Right Sprite - Teal Owl

Delivery is by courier & FREE for orders $50+

Christmas order deadlines

If delivery deadlines are a concern, don't forget you can buy Micro Products directly from a stockist near you.

For the best chance of receiving your order by Christmas, we recommend ordering as early as possible. Based on warehouse and courier guidelines, here are the estimated cut-off dates by region. Please note these are estimates only, and ordering by these dates does not guarantee delivery by Christmas. By ordering close to these dates, you accept the risk of possible delays.

Standard delivery

 

Please note:

• Outlying areas may take a day or two longer.
• Our Wellington store is open to the public with the option of click and collect available.
• Personalised items take longer to dispatch as they are created and printed just for you. See latest estimates on product pages.
• If you are sending to a business address please provide business name
• Delivery is between 9am and 5pm
• Couriers will not leave your order without someone signing for it, and are not able to call ahead before delivery.
• Please ensure someone is at your delivery address to receive your order - redelivery charges may apply.
• If you're not sure whether you'll be at home, play it safe and get it delivered to a work address.
• Packages are wrapped in plain brown paper packaging so contents cannot be seen.
• All products are in stock unless otherwise stated next to the item.

Everything You Need to Know

Returning an Item

• Keep proof of postage for all returns.  
• Repackage the item properly, including exterior protection, to prevent damage during transit.  
• We can only accept returns if the product is in a saleable condition. The item must be: 
• Unused, in its original condition, with all original packaging.  
• Returned within 60 days of delivery.

Delivery Costs

• The customer is responsible for return shipping costs and any re-delivery fees.  
• We do not refund initial shipping fees or credit card charges.  

Change of Mind  

• We do not accept returns if you change your mind.  

Refunds 

Refunds will be processed as follows:  

• If you received a damaged or incorrect product, we will refund the full product price and the shipping cost
• For any other reason, only the product cost will be refunded.  

Exchanges

• If there's a price difference for exchanged products, let us know how you'd prefer to pay or be refunded.

Damaged or Faulty Goods

• You can return items that are damaged or faulty upon delivery.  
• If we determine the item is faulty, normal warranty conditions apply, and you are responsible for following warranty instructions.  
• We will supply you with a free return label.
• Once we confirm the product is defective, we'll either send a replacement (subject to availability) or refund the product and original delivery costs via your original payment method.  

Please note:  

• Returns of defective items may incur return shipping costs to Micro New Zealand.
• Allow up to 14 days for refunds after we receive the returned item.