Returns & Refunds

Everything You Need to Know

Returning an Item

  • Keep proof of postage for all returns.  
  • Repackage the item properly, including exterior protection, to prevent damage during transit.  
  • We can only accept returns if the product is in a saleable condition. The item must be: 
    • Unused, in its original condition, with all original packaging.  
    • Returned within 60 days of delivery.

Delivery Costs

  • The customer is responsible for return shipping costs and any re-delivery fees.  
  • We do not refund initial shipping fees or credit card charges.  

Change of Mind  

  • We do not accept returns if you change your mind.  

Refunds 

Refunds will be processed as follows:  

  • If you received a damaged or incorrect product, we will refund the full product price and the shipping cost
  • For any other reason, only the product cost will be refunded.  

Exchanges

  • If there's a price difference for exchanged products, let us know how you'd prefer to pay or be refunded.

Damaged or Faulty Goods

  • You can return items that are damaged or faulty upon delivery.  
  • If we determine the item is faulty, normal warranty conditions apply, and you are responsible for following warranty instructions.  
  • We will supply you with a free return label.
  • Once we confirm the product is defective, we'll either send a replacement (subject to availability) or refund the product and original delivery costs via your original payment method.  

Please note:  

  • Returns of defective items may incur return shipping costs to Micro New Zealand.
  • Allow up to 14 days for refunds after we receive the returned item.Â